How to initiate a return, refund, or replacement request:
Please inspect your order as soon as you receive it. Contact us within 72 hours of receiving your order if you wish to request a return, refund or replacement on any defective, damaged or wrong items, so we can evaluate the issue and help you out promptly. Email us at mummakart23@gmail.com or WhatsApp on +91 75581 36123.
Returns, Refunds, or Replacement on prepaid orders:
- If you cancel your order before the order is shipped, the refund will be issued and the payment will take 5-7 days to reflect in the account.
- All exchange and replacement requests are subject to stock availability.
- We accept return, refund or replacement requests only if the original invoice and packaging are retained.
- We do not accept return or refund requests on any sale or clearance items.
- If you have received your order and a product(s) is missing, or you’ve received the wrong product, or a damaged product - please contact us within 72 hours with a photo or video. We will replace it to ensure you get what you ordered.
- If the products are used and torn within one month of delivery, contact us to initiate a replacement with a different product of your choice.
- We offer express delivery at an additional fee on prepaid orders within India.